CMDB For MSPs

Configuration Management Database Built For Managed Service Providers Dedicated To IT Service Delivery

360 degree view of each customer's business services, cloud assets, metrics, key people, documents and events

Multi-Cloud Support

Manage your customers in all major public clouds -- including Oracle Cloud Infrastructure (OCI), Amazon Web Services (AWS), Google Cloud, and Microsoft Azure

Secure, Modern Architecture

Base station & Satellite architecture means your customer asset data is never saved on disk outside of their protected cloud environment

Ticketing System Integration

Connect ServiceNow or Jira Service Management Incidents, Service Requests, Changes, and Problems to CMDB assets

Features Built For IT Service Delivery

One View Of All Your Customers & What You Manage

360 Degree View

CMDB 360 provides MSPs a complete, 360 degree view of all their customers and associated business services, cloud assets, metrics, people, documents and events

Asset Auto-Discovery

Regular auto-discovery of cloud compute, databases, networks, load balancers and more to provide current view of cloud assets associated with customer business services

Real-time Metrics

Automated retrieval of cloud metrics for compute, databases, load balancers, virtual networks, and cloud storage with analysis of trends over time

Track Applications

Track types of applications, production and test environments, and organize cloud assets to better understand your management load as a service provider

Changes Over Time

Tracking changes over time in the number and types of cloud assets and actual assets managed enables you to understand changes in customer environments and workloads

Manage On-boarding

CMDB 360 provides tracking of on-boarding and decommissioning status for key managed elements -- including business services, environments, compute, databases, applications, networks and customers

Deployed As Cloud Appliance

Deployment Model Protects Customer Data Using Secure, Distributed Architecture

CMDB 360 is deployed by an MSP for their customers using a "Satellite" cloud (or on-premise) deployment. The Satellite resides within a customer's "cloud or datacenter" - typically a cloud tenancy such as an OCI Tenancy/Compartment or AWS VPC. The Satellite securely communicates with the "Base Station" on-demand using a restricted, direct REST API interface in order to provide the MSP visibility into the customer's cloud environment.

By using this distributed model, customer cloud environment and asset data is never saved on disk outside of the protected cloud environment. When the MSP needs access to customer asset details, the secure REST API connection streams data back to the MSP's Base Station CMDB 360...but only as long as the user is accessing the records.

Public Cloud, On-Premise & Service Desk Integrations

Fully Supports Integrations With Public Clouds & ITSM Ticketing Systems

CMDB 360 supports MSPs who manage customers in all major public clouds -- including Oracle Cloud Infrastructure (OCI), Amazon Web Services (AWS), Google Cloud, and Microsoft Azure. Customers may have assets distributed in multi-clouds or on-premise in a private cloud and one or more public clouds ("hybrid cloud scenario").

CMDB 360 provides built-in integration capabilities to ServiceNow and Jira Service Management so help desk tickets related to business services and assets can be tracked within the CMDB. Standard ITSM ticket types such as Incidents, Service Requests, Changes, and Problems are regularly synchronized from your ITSM system into CMDB 360. Any tickets related to business services or assets are automatically associated and displayed.

CMDB 360 also provides a host of ticket trend dashboards for business services and assets to show trends for Incidents, Service Requests, Changes and Problems as they relate to your CMDB assets.

Contact Us

Email
support@cmdb360.com
Phone
+1 720-295-1601

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